For hygiene purposes, our goods are exempt from being returned or exchanged.
Additional non-returnable items include Gift cards.
We have a strict no returns policy.
You are responsible not to sign and accept the packaging that has been delivered if you suspect it to be damaged or tampered with. Our responsibility ends once a packaging has been delivered and signed for at the specified address. In specific cases where the packaging is tampered with, you will take responsibility to inform us to start filing for insurance, and return the package to the carrier by not accepting it. Before you accept a package and sign from the carrier and sign for it, you take responsibility to open the packaging and check if the content is intact.
In the circumstance of false returns and claims, you take responsibility to bear the cost of shipping and duty charges.
Exchanges will be considered on a case to case basis at the sole discretion of Mukthaa Lifestyle Private Limited.
Shipping for repairs only
To ship your product for any repairs, you should mail your product to: New no. 26, Vijay Mahal (Basement), 5th Main Road Kasturba Nagar, Adyar, Chennai , TN, 600020, India.
You will be responsible for paying for your own repair and shipping costs for sending your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your item.